Shipping policy

Shipping Information

All of our bags are handmade to order, with care and attention going into every stitch. Please allow up to 7 days for your order to be processed and made before shipping.

We use NZ Post for all deliveries within New Zealand. Once your order has been dispatched, delivery typically takes 1–3 working days. Please note that we are not responsible for any delays that occur once your parcel has been handed over to the courier.

At this stage, we are only shipping within New Zealand. We hope to offer international shipping in the future!

 

Returns & Exchanges

We want you to love your bag as much as we loved making it.

Because each piece is handmade and many of our materials are scrap, remnant, or repurposed fabrics, there may be small imperfections or unique details in the fabric — this is part of the charm and sustainability of what we do and not considered a fault.

We do not offer refunds for change of mind, but if you’re not happy with your order or if something doesn’t seem right, please don’t hesitate to get in touch. We’ll always do our best to make it right.